At Westdown Podiatry we ensure you receive the very best care. We make a full assessment of every patient in order to develop an individual treatment plan tailored to your needs.
We appreciate that people sometimes feel embarrassed about their condition, which may stop them seeking treatment. Having your confidence is important to us, this is why our caring approach ensures both confidentiality and professionalism at all times. Westdown Podiatry is strongly committed to excellence, we continually update our skills ensuring your treatment is in accordance with current best practice.
What about Confidentiality?
Your privacy will be respected at all times, all medical records will be kept strictly confidential.
What about Hygiene?
Westdown Podiatry strongly believes in the need for good infection control. All medical equipment is sterilized before use following recommended guidelines.
Is the practice part of the NHS?
Westdown Podiatry is a privately run practice which is not part of the NHS. We do liaise regularly with General Practitioners to ensure our patients are obtaining the best possible treatment plan for their conditions.
What happens if you cannot treat my problems?
We do not believe is treating a patient unnecessarily, if your problem can be better managed by another medical professional be it private practice or within the NHS we will endeavour to ensure you are appropriately referred. This forms part of our individual treatment plan that we will carry out for all our patients.
How much does the treatment cost?
The treatments vary in price depending on the treatment plan. We endeavour to ensure all our patients are aware of costs beforehand. We do not believe in hidden charges, any additional charges incurred during treatment (for example insoles/padding) will be discussed before commencing.
Alan Packwood, a state registered podiatrist/chiropodist who qualified with a 1st class honours degree from Plymouth University. We cover a large area including Yelverton, Plymouth, Gunnislake and Okehampton and offer treatment at your home or our in our Tavistock clinic.
Alan moved to Tavistock with his family in 1999 after serving 12 years with the British Army, he is a keen hill walker and cyclist.
I strongly believe being a successful chiropodist is about quality treatment, patient satisfaction and value for money. This is why I always involve patients in developing their treatment plans, and ensure there is adequate time for their foot problems to be correctly diagnosed and treated.’ (Alan F Packwood)
At Westdown Podiatry we aim to provide foot care of the highest standard and in a manner that our client’s do not feel their treatment is being rushed. Depending on the patient needs, a minimum of 30-40 minutes is allocated to each patient.
I rely on a number of legal bases to collect, use, and share your information, including:
- why it is necessary for the purposes of the provision of health care as needed to provide my services, such as when I use your information to fulfill your podiatry assessment and/or treatment, or to provide customer support
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
What personal information is held:
Patient contact details, medical history (including current medications), registered GP and anything else relevant that the patient wishes to disclose
Why personal information is held:
Patient contact details and medical history’s are of vital importance, this is so treatment(s) can be delivered in a safe and effective manner, without this information we would be unable to provide a service
Where the personal information came from:
All information is provided by the patient/legal guardian, however in some instances information may be received or sent from/to other registered health professionals involved with the patients care; having obtained full consent from the patient/legal guardian
Who your personal information is shared with:
Patients’ medical notes, treatment information is NOT shared unless permission is given for it to be shared, and only with other relevant health care professionals/GP involved with the patients care. However for compliance with laws I may collect, use, retain, and share your information if I am legally required to. Incorporating Lone Working best practice, the patients’ name, telephone number and first line of address ONLY are written in a diary that only myself and my business partner have access to. Patients’ personal information including medical history, medications is never shared with any third party and is used solely for the purposes for which it was collected. Patients personal demographics may be used to aid appointment bookings/reminders/invoices
Where your personal information is held:
All medical information is stored electronically on a computer which is encrypted and only I have access to. My diary is also on this computer.
Personal information and gaining informed consent, HCPC obligations:
Written consent is required from all new patients before carrying out any treatment. If the patient is unable to give written consent due to a ‘lack of capacity’ then a third party with the legal right to make decisions on the patients behalf must give written consent for treatment. If the patient is under 16 years old a parent/legal guardian must give written consent on their behalf
Subject Access Requests (SAR’s):
A patient is entitled to view/request a copy of their medical notes at anytime. Requests must be made in writing
Retention and Destruction of your personal information:
As a legal requirement all medical notes are kept for a minimum of 8 years (after the last treatment), destruction timescales vary depending on circumstance e.g age at first treatment or mental capacity etc. A patients’ right to be ‘forgotten’ cannot overrule the legal requirement for medical notes to be retained. For customers who are not patients but may have bought products from my business I will keep any data you may have provided for a minimum of 6 years in line with tax legislation
If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner at www.ico.org.uk
For purposes of the GDPR, I, Alan F Packwood, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com
New Patient Assessment including treatment - £33
Routine Treatment - £28
Diabetic Assessment - £25
This is the assessment only, no treatment. This also includes education and a letter to the GP with the results of your assessment.
Muscular Skeletal Assessment (MSK)- £45
MSK Reviews - £20
Ingrowing Toe Nails
First Assessment and Treatment - £33
Follow up treatment - £28
Treatment with Local Anaesthetic - £35
Cryotherapy – Initial assessment and treatment - £33
Follow up appointments are £25 each, normally maximum of 3-4 treatments are required.
Needling with Local Anaesthetic - £130. This includes follow up appointments.
Initial Assessment - £33
Surgical Procedure - £150
The cost of orthotics depends on the prescription required, this will be discussed during the assessment.